Cancellation & Return Recipient: Ödel Buldan Tekstil Sanayi ve Ticaret Limited Şirketi
Cancellation & Return Address: Gölbaşı Mahallesi Sarayköy Cad. No: 56 Buldan / DENİZLİ / TÜRKİYE
Cancellation & Return Cargo Company and Agreement No.: ARAS Kargo / ---
You can complete your cancellation and return process without paying any shipping fee by sending your cancellation and return shipments together with the return invoice using the ARAS Kargo agreement number stated above. The Return Code is generated specifically for each order. Please contact us to obtain your Return Code.
Cancellation and return shipments sent via any cargo company other than ARAS Kargo will not be accepted.
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable legislation, regarding the sale and delivery of the products they purchase.
3. Shipping charges, which are the delivery costs of the products, shall be paid by the buyers.
4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer, provided that the statutory period of 14 days is not exceeded. If the product is not delivered within this period, the Buyer may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any documents such as the warranty certificate and user manual, if applicable.
6. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the date on which the seller becomes aware of it. The total amount must also be refunded to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels the payment in bank records, the Seller’s obligation to deliver the product shall cease.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after delivery of the product, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the transportation costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If force majeure circumstances that the Seller could not foresee arise and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement of the product with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and made the payment in cash, the amount shall be refunded in cash within 14 days from the date of cancellation. If the Buyer made the payment by credit card and cancels the order, the product price shall likewise be refunded to the bank within 14 days from the cancellation; however, it may take 2-3 weeks for the bank to transfer the amount to the Buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. Before taking delivery of the goods/services subject to the contract, the Buyer shall inspect them and shall not accept from the cargo company any damaged or defective goods/services, such as those that are dented, broken, or have torn packaging. Goods/services that are accepted shall be deemed undamaged and intact. After delivery, the BUYER must protect the goods/services with due care. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.
RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods, without assuming any legal or criminal liability and without stating any reason, within 14 (fourteen) days from the date on which the purchased product is delivered to the Buyer or to the
person/organization at the address specified by the Buyer, provided that the SELLER is notified through the contact details below.
12. CONTACT INFORMATION FOR NOTIFYING THE SELLER OF THE RIGHT OF WITHDRAWAL:
COMPANY
NAME/TRADE NAME: Ödel Buldan Tekstil Sanayi ve Ticaret Limited Şirketi
ADDRESS: Gölbaşı Mahallesi Sarayköy Cad. No: 56 Buldan / DENİZLİ / TÜRKİYE
E-MAIL: [email protected]
TEL: 0 552 555 41 41
WITHDRAWAL PERIOD:
13. If the Buyer has purchased a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where performance has begun with the consumer’s approval before the withdrawal period expires.
14. Costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
15. In order to exercise the right of withdrawal, a written notification must be made to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax, or e-mail, and the product must be unused within the framework of the provisions regarding “Products for Which the Right of Withdrawal Cannot Be Exercised” set out in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice for the product delivered to a third party or to the BUYER must be returned. (If the invoice for the product to be returned is a corporate invoice, it must be sent together with a return invoice issued by the relevant company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
17. The return form and the box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
18. The SELLER is obliged to refund the total amount and return the documents that place the BUYER under debt within no later than 10 days from the date the withdrawal notification reaches the SELLER, and to take back the goods within 20 days.
19. If the value of the goods decreases or the return becomes impossible due to a reason attributable to the BUYER, the BUYER is obliged to compensate the SELLER’s damages in proportion to the BUYER’s fault. However, the BUYER shall not be responsible for changes and deterioration resulting from the proper use of the goods or products during the withdrawal period.
20. If, due to the exercise of the right of withdrawal, the campaign threshold amount set by the SELLER is no longer met, the discount amount benefited from within the scope of the campaign shall be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Pursuant to the Regulation, returns are not possible for goods prepared in accordance with the BUYER’s request or clearly personalized needs and which are not suitable for return; underwear bottoms, bikini bottoms and swimwear bottoms; cosmetics; single-use products; goods that are liable to deteriorate rapidly or are likely to expire; products that are not suitable for return for health or hygiene reasons if their packaging has been opened by the BUYER after delivery; products that, after delivery, become mixed with other products and cannot be separated due to their nature; goods related to periodical publications such as newspapers and magazines, except those provided under a subscription agreement; services performed instantly in electronic media or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data-recording and data-storage devices, and computer consumables if their packaging has been opened by the BUYER. In addition, under the Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s approval before the withdrawal period expires.
22. In order for cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, they must not have been tried, damaged, or used.
DEFAULT AND ITS LEGAL CONSEQUENCES
23. If the BUYER makes the payment by credit card and falls into default, the BUYER accepts, declares and undertakes that interest shall be paid within the framework of the credit card agreement between the cardholder and the bank and that the BUYER shall be liable to the bank. In such a case, the relevant bank may initiate legal proceedings and may claim the resulting costs and attorney’s fees from the BUYER. In any event, if the BUYER defaults due to the debt, the BUYER accepts that the losses and damages incurred by the SELLER as a result of delayed performance of the debt shall be compensated.
PAYMENT AND DELIVERY
24. Through our website, you can make a single online payment or use online installment options with any of your credit cards. For online payments, the relevant amount will be charged to your credit card at the end of your order.