Consumer Rights - Right of Withdrawal - Cancellation and Return Conditions

GENERAL:
1. If you place an order electronically through the website you are using, you shall be deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable legislation regarding the sale and delivery of the products they purchase.
3. Shipping fees, which constitute the product shipment cost, shall be paid by the buyers.
4. Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, provided that the statutory period of 14 days is not exceeded. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered completely, in accordance with the specifications stated in the order, and together with documents such as the warranty certificate and user manual, if any.
6. If it becomes impossible to supply the purchased product, the seller must notify the buyer in writing within 3 days from the date on which the seller becomes aware of this situation. The total amount must also be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels the payment in the bank records, the Seller’s obligation to deliver the product shall cease.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after delivery of the product, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the transportation costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If force majeure circumstances beyond the Seller’s control arise and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement of the product with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and has paid in cash, the amount shall be refunded in cash within 14 days from the cancellation. If the Buyer has paid by credit card and cancels the order, the product price shall be refunded to the bank within 14 days from the cancellation; however, it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer shall inspect the goods/services subject to the contract before accepting delivery and shall not accept from the cargo company any damaged or defective goods/services, such as dented, broken, or torn-packaged items. Goods/services accepted for delivery shall be deemed to be undamaged and in good condition. After delivery, the BUYER must take proper care of the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The Invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date on which the purchased product is delivered to the BUYER or to the person/organization at the address indicated by the BUYER, without assuming any legal or criminal liability and without giving any reason, provided that the SELLER is notified through the contact details below.
12. CONTACT INFORMATION FOR NOTIFYING THE SELLER OF THE RIGHT OF WITHDRAWAL:

COMPANY
NAME/TITLE: Ödel Buldan Tekstil Sanayi ve Ticaret Limited Şirketi
ADDRESS: Gölbaşı Mahallesi Sarayköy Asfaltı Cad. No: 56 Buldan / DENİZLİ / TÜRKİYE
TEL: 0552 555 41 41

PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL:
13. If the Buyer has purchased a service, the 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where performance has begun with the consumer’s consent before the expiry of the withdrawal period.
14. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
15. In order to exercise the right of withdrawal, written notice must be given to the SELLER by registered mail with return receipt requested, fax, or e-mail within the 14 (fourteen)-day period, and the product must not have been used within the scope of the provisions titled “Products for Which the Right of Withdrawal Cannot Be Exercised” in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice for the product delivered to a third party or to the BUYER must be returned. (If the invoice for the product to be returned was issued to a corporate entity, the return must be sent together with a return invoice issued by that entity. Returns of orders invoiced to corporate entities cannot be completed unless a RETURN INVOICE is issued.)
17. The return form and the box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:
18. The SELLER is obliged to refund the total amount and return any documents that place the BUYER under an obligation within no later than 10 days from receipt of the withdrawal notice and to take back the goods within 20 days.
19. If there is a decrease in the value of the goods or if return becomes impossible due to a reason attributable to the BUYER, the BUYER shall compensate the SELLER for damages in proportion to the BUYER’s fault. However, the BUYER shall not be responsible for changes or deterioration resulting from proper use of the goods or product during the withdrawal period.
20. If the use of the right of withdrawal results in the total falling below the campaign threshold amount set by the SELLER, the discount amount benefited from under the campaign shall be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. In accordance with the Regulation, returns are not possible for goods prepared in line with the BUYER’s request or clearly personal needs and which are not suitable for return; lower parts of underwear, swimsuit and bikini bottoms; cosmetics; disposable products; goods that may deteriorate quickly or whose expiry date may pass; products that are not suitable for return for health and hygiene reasons if their packaging is opened by the BUYER after delivery; products that are mixed with other products after delivery and, by their nature, cannot be separated; periodical publications such as newspapers and magazines, except those supplied under a subscription agreement; services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer; and sound or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables where the packaging has been opened by the BUYER. In addition, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s consent before the expiry of the withdrawal period.
22. In order for cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, and the products must not have been tried, damaged, or used.

DEFAULT AND LEGAL CONSEQUENCES
23. If the BUYER defaults when making payments by credit card, the BUYER accepts, declares, and undertakes that interest will be payable under the credit card agreement with the card-issuing bank and that the BUYER will be liable to the bank. In such a case, the relevant bank may initiate legal proceedings and may claim the resulting costs and attorney’s fees from the BUYER. In all cases, if the BUYER defaults on the debt, the BUYER agrees to compensate the SELLER for any loss or damage suffered due to delayed performance of the debt.

PAYMENT AND DELIVERY
24. Through our website, you may use your credit cards for a one-time online payment or online installment options available for your card. For online payments, the amount will be charged to your credit card at the end of your order.